Frequently Asked Questions
Find answers to common questions about our ethically-crafted footwear and accessories.
How do I determine my correct size?
We provide a detailed sizing guide on each product page. Since our footwear is designed for comfort and longevity, we recommend measuring your foot length and referring to our brand-specific conversion chart.
What makes Poppy Barley products sustainable?
We prioritize ethical production, working only with certified factories that provide fair wages and safe conditions. We also source premium, gold-certified leathers and sustainable materials to minimize our environmental footprint.
Can I pre-order an item that is out of stock?
Yes, we often offer pre-orders for our most popular styles to ensure you secure your pair before they arrive at our warehouse. Estimated shipping dates are provided at checkout.
Do you offer professional repair services?
To extend the life of your products, we partner with select cobblers and offer advice on leather care. While we don't perform in-house repairs, we can recommend specialists.
Are your products waterproof?
Most of our leather products are water-resistant but not fully waterproof. We recommend applying a high-quality leather protector spray before your first wear in wet conditions.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can request a change within 1 hour of placement by contacting our customer care team.